Refund Policy

Digital resources, recordings and paid downloads are non-refundable once they have been delivered or accessed, because the content cannot be returned. If a file is faulty or you cannot access it, contact us and we will fix the problem or issue a full refund.

A pre-order for Mindset Momentum can be cancelled for a full refund at any time before it is dispatched. Once the order has shipped, the terms for physical copies below apply.

If your copy arrives damaged, incomplete or is the wrong item, tell us within 7 days of delivery and include photographs of the book and packaging. We will send a replacement or refund the full amount, including delivery. We do not offer refunds for change of mind on opened or used copies.

Books bought from an external retailer are covered by that retailer's own returns policy.

• You may reschedule free of charge with at least 48 hours notice.
• Cancellations with less than 48 hours notice, or no-shows, are charged in full.
• If you booked a package, unused sessions can be refunded on request; sessions already delivered are charged at the standard single-session rate.
• If we need to cancel or reschedule a session, you can choose a new slot or a full refund.

Cancel more than 7 days before the start date for a full refund. Cancel within 7 days of the start and we will offer a credit towards a future cohort. Once a programme has started, fees are non-refundable, but you may transfer your place to another participant with our agreement.

Email jkskillsprint@gmail.com with the subject “Refund request” and include your full name, the email used at purchase, the order or booking date, what you bought and the reason for the request. Add photographs if the item arrived damaged.

Approved refunds are returned to the original payment method within 5–7 business days of approval. Your bank or card provider may take a few additional days to show the credit.

Free resources, promotional items and gifts have no cash value and are not refundable. Nothing in this policy affects rights you have under applicable consumer law.